List
Action
But effective double-loop learning is not simply a function of how people feel. It is a reflection of how they think, that is, the cognitive rules or reasoning they use to design and implement their actions.
When people are asked how they would behave under certain circumstances, the answer they usually give is their espoused theory of action for that situation. This is the theory of action to which they give allegiance, and which, upon request, they communicate to others. However, the theory that actually governs their actions is their theory-in-use.