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learning
Every company faces a learning dilemma: the smartest people find it the hardest to learn.
If learning is to persist, managers and employees must also look inward.
Teaching people how to reason about their behavior in new and more effective ways breaks down the defenses that block learning.
Success in the marketplace increasingly depends on learning. Yet most people don't know how to learn.
Most people define learning too narrowly as mere 'problem solving', so they focus on identifying and correcting errors in the external environment.
Smart people don't learn... because they have too much invested in proving what they know and avoiding being seen as not knowing.
Defensive routines are anti-learning.
Learning is like rowing upstream; not to advance is to drop back.